Staff Profiles
Chip (Charles) Reaves – CEO, Computer Troubleshooters Global, LLC
chip@comptroub.com
404-477-1300, extension 701
Chip Reaves was studying Computer Science at Georgia Tech in the late 1980's when he began a small side business helping people and small businesses with their computers. This "side business" eventually grew into CHIPTECH, one of Atlanta's largest small business technology consulting firms. In 1999 Chip joined forces with Computer Troubleshooters, a relatively new computer service franchise in Australia, and today is CEO of the worldwide organization. As of 2008 Computer Troubleshooters operates through over 490 independent franchisees in 26 countries around the world. Chip has traveled the world as a guest speaker both for Computer Troubleshooters and other organizations including various franchise organizations and the Australian government. In addition to working with Computer Troubleshooters Chip is active in his church and serves on the boards of four non-profit organizations serving the community in the areas of homelessness prevention and assistance, teen and young adult spirituality, and economic development in Rwanda.
Glenn M. Cox – Franchise Development Coordinator
gcox@comptroub.com
404-477-1300, extension 703
Glenn Cox ended a 28 year career in the retail music industry and began a new one in Franchise Sales that has lasted 17 years. For the past 4 years, he has worked with Computer Troubleshooters in establishing and implementing a thorough due diligence process that provides the detailed information necessary to find good franchisees.
Glenn is married, has 5 children, 11 grandchildren and 1 great grandchild. He is very active in his church with outreach programs for the homeless and mentally challenged. He loves to cook for large or small groups, and hobbies include photography and woodworking. Frequent Quote: "I love my job."
Fayola Christie - Franchise Vendor & Marketing Manager
fchristie@comptroub.com
404-477-1300, extension 794
Fayola joined CTUSA in 2008 as an Assistant Brand Manager with a background in marketing and project management. Her responsibilities include managing our ENGAGE marketing program as well as national advertising (both recruiting and coordinating the franchisee-elected National Marketing Council). She also coordinates our BEST & HOST managed services programs as well as handling special projects and the franchisee intranet.
Audrey Johnson - Office Manager
ajohnson@comptroub.com
404-477-1300, extension 791
Audrey joined CTUSA in 2006 as a Call Center Associate, and today she is our Office Manager and is in charge of our Franchise Fulfillment support. She works on all aspects of franchise support including shipping, training materials, and tradeshow kit rentals.
REGIONAL DIRECTORS The list below represents only a sample of our Regional Directors (RDs). They are happy to respond to media inquiries related to the company and the computer services industry, as well as inquiries related to the local and regional business environments in their areas.
Donald Reinsel – Regional Director for Pennsylvania
pa@comptroub.com
717.993.8328
Donald Reinsel has been a Computer Troubleshooters franchisee since 2000 and also serves as the Pennsylvania regional director, currently based in Stewartstown. Prior to joining Computer Troubleshooters, Donald worked for nine years as Director of Administration for the benefits consulting firm American Retirement Services. He earned his bachelor's degree in business, with a concentration in marketing from Clarion University of Pennsylvania, and his Master of Arts in Education at Johns Hopkins University . Donald has been married for seventeen years and has two daughters. He enjoys hiking, running and reading.
Richard Warren, Sr. – Regional Director for North Carolina
nc@comptroub.com
919-567-0055
Richard Warren joined Computer Troubleshooters in 2000 as a master franchise owner and currently serves as the regional director for North Carolina based in Fuquay-Varina outside of Raleigh . Prior to joining Computer Troubleshooters, Richard operated his own company – Warren Consulting Group, specializing in computer consulting and insurance sales and service – for twenty-five years. Richard earned a degree in accounting and business from the United States Armed Forces Institute (USAFI) while serving in the US Marines.
Kim Weinberger – Regional Director for Wisconsin
kimw@comptroub.com
920-583-3327
Kim joined Computer Troubleshooters in 2003 as a franchisee and more recently became the Regional Director for Wisconsin . Prior to joining Computer Troubleshooters Kim served as the CFO and president of Blackhawk Recovery for three years, and before that worked as director of marketing for the management consulting firm The Hessick Group. Kim is active in local and regional civic and business organizations. She is on the Board of Directors of the LeRoy Athletic Association and is a former president of the Wisconsin chapter of Business Network International. Additionally, Kim is the current president of the Mayville Area Chamber of Commerce and had previously served on the Communications Council of the Fond du Lac Association of Commerce.